Front Office All Rounder

AccorHotel; Sydney; On-site; AUD 39,000 - 58,000; Full time

Job summary

AccorHotel Pullman Sydney Hyde Park is seeking a proactive Front Office All-Rounder to join our vibrant team. You will manage check-in and check-out processes, respond to guest inquiries, and ensure smooth daily operations at the front desk and across the front office.

The ideal candidate is guest-focused, detail-oriented, and able to handle a wide range of responsibilities while providing outstanding service. Experience with Opera Cloud and weekend/night/holiday shifts is preferred.

Qualifications

• Opera Cloud knowledge is required.
• Willingness to work a rotating roster including weekends, nights and public holidays.
• Strong organizational and multitasking abilities are essential.
• Ability to work independently and as part of a team.

Responsibilities

• Handle front desk check-in and check-out processes.
• Answer guest inquiries and assist with requests.
• Resolve guest issues quickly and effectively.
• Maintain knowledge of hotel facilities and local attractions.

Skills

Opera Cloud knowledge

Roster flexibility

Weekend/night shifts

Organizational skills

Teamwork

Job description

• Compensation: AUD 27.97 - AUD 41.96 - hourly

Company Description

Work Your Way to Pullman Sydney Hyde Park!Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.

Job Description

We are seeking a proactive and versatile Front Office All-Rounder to join our dynamic team. This role will involve managing a variety of tasks to ensure smooth daily operations at the front desk and across front office. You will be responsible for the check-in/check-out processes, answer inquiries, and assist with any requests or concerns. Address any issues or conflicts that arise, aiming for swift and effective resolution. Understand the hotel facilities and their locations as well as understanding Sydney and the locations to visit when a guest inquires.

The ideal candidate will be customer-focused, detail-oriented, and able to handle a wide range of responsibilities, ensuring that our guests and clients receive excellent service and that the front office operates efficiently.

Qualifications

• Opera Cloud knowledge


• Flexibility to work a rotating roster


• Flexibility to work on weekends, nights, and public holidays.


• Excellent organisational and multitasking abilities.


• Ability to work independently and as part of a team.

Additional Information

By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.