Assistant Manager- Front Office

Pullman Hotels & Resorts; Sydney; On-site; AUD 65,000 - 82,000; Full time

Job summary

Pullman Sydney Hyde Park is seeking a capable Front Office Supervisor to oversee daily operations, supervise staff, and ensure outstanding guest service. The role requires leadership, strong communication, and the ability to manage check-ins/outs while remaining calm during emergencies.

You will work in a fast-paced luxury hotel environment, collaborating across departments and maintaining a guest-obsessed mindset. RSA and First Aid certifications are required.

Qualifications

• Experience in the hotel industry is required.
• Hold a valid Responsible Service of Alcohol (RSA) certificate and up-to-date First Aid training.
• Strong communication skills (written and verbal) and leadership abilities are essential.

Responsibilities

• Assist and oversee day-to-day operations of the Front Office team.
• Supervise and motivate team members to maintain high service standards.
• Ensure smooth hotel operations in the absence of Senior Management.
• Resolve guest complaints to reach win-win outcomes.
• Assist with guest check-in/check-out when needed.
• Respond to and coordinate emergency situations.

Skills

Leadership

Communication

Guest focus

Problem solving

Adaptability

First Aid

RSA certificate

Tools

Opera/ Opera Cloud

Microsoft Outlook

Microsoft Office

Job description

Company Description

Work Your Way to Pullman Sydney Hyde Park! Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.

Job Description

Your responsibilities will include:

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Management with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

Qualifications

The requirements and skills for the job will be:

• Relevant experience in the hotel industry.
• Strong working knowledge of Opera/ Opera Cloud, Microsoft Outlook and Microsoft Office
• Guest obsessed focus with the ability to be flexible in a fast paced and dynamic environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
• Clear and confident communication skills – both written and verbal
• Hold a valid Responsible Service of Alcohol certificate and up to date First Aid training

Additional Information

By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.