Front Office Supervisor: Guest Experience Leader

Oaks Brisbane On Charlotte Suites; Brisbane; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Free onsite parking

Staff hotel discounts

Birthday and study leave

Wellbeing programs

Job summary

Oaks Brisbane on Charlotte Suites is seeking a full-time Front Office Supervisor with proven front office experience and leadership skills to join our team. This role focuses on delivering exceptional guest experiences, leading a capable team, and ensuring smooth check-in/check-out processes.

You will supervise daily tasks, manage guest arrivals and departures, and address guest concerns promptly, maintaining high service standards and a warm, welcoming atmosphere for all guests.

Qualifications

• Proven leadership with ability to motivate a team.
• Extensive hospitality background, hotel or resort preferred.
• Outstanding customer service, calm under pressure.
• Strong time management and multitasking skills.
• Professional appearance and presentation.
• Willingness to work weekends.

Responsibilities

• Lead and support the team to deliver exceptional guest experiences.
• Model behavior and motivate staff to high service standards.
• Oversee daily tasks and ensure timely completion.
• Manage arrivals and departures for seamless check-in/out.
• Address guest complaints promptly and professionally.

Skills

Leadership

Guest service

Hospitality ops

Time management

Professional presentation

Weekend availability

Job description

Oaks Brisbane on Charlotte Suites is seeking a full-time Front Office Supervisor with proven front office experience and leadership skills to join our team. This role focuses on delivering exceptional guest experiences, leading a capable team, and ensuring smooth check-in/check-out processes.

You will supervise daily tasks, manage guest arrivals and departures, and address guest concerns promptly, maintaining high service standards and a warm, welcoming atmosphere for all guests.