Night Guest Experience Specialist

Oaks Hotels, Resorts & Suites; Brisbane; Sur place; AUD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Accommodation discounts

Friends & family discounts

Paid leave including Birthday & Study

Educational financial support

Insurance discounts

Retail discounts

Experience discounts

Furniture discounts

Coffee Club VIP membership discount

Wellbeing programs

Wellness retreat and activities

Résumé du poste

Oaks Brisbane on Felix Suites is seeking a Full Time Night Guest Service Agent who brings warmth, professionalism and a personal touch to every guest experience. You’ll guide guests from check-in to check-out, offer local tips, and ensure a seamless stay with superb service and energy.

Role requires delivering high-quality hospitality with a friendly demeanor, strong communication, and the ability to work weekends and varying shifts.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsabilités

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Connaissances

Customer service

Communication

Hospitality

Professional presentation

Flexibility

Outils

Property management system (PMS)

Description du poste

Oaks Brisbane on Felix Suites is seeking a Full Time Night Guest Service Agent who brings warmth, professionalism and a personal touch to every guest experience. You’ll guide guests from check-in to check-out, offer local tips, and ensure a seamless stay with superb service and energy.

Role requires delivering high-quality hospitality with a friendly demeanor, strong communication, and the ability to work weekends and varying shifts.