Front Office Leader: Elevate Guest Service

Mantra Group; Mackay Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

Mantra Group is seeking a motivated Front Office Supervisor for a full-time position in Queensland. You will lead the Front Office Team to deliver an exceptional guest experience and drive service initiatives across a diverse team, empowering staff to go the extra mile for guests.

The role requires coaching and mentoring Guest Service Agents, managing front office administration, and maintaining effective communication.

Qualifications

• Front office supervisor with hotel/resort front office experience in reception or reservations.
• Opera PMS experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the Front Office Team to deliver an outstanding service experience.
• Drive guest service initiatives across a diverse Front Office Team.
• Empower the team to go the extra mile for guests.
• Coach and mentor Guest Service Agents to develop their careers.
• Oversee front office administration and communications.

Skills

Guest service

Leadership

Coaching

Communication

Problem solving

Flexible roster

Opera PMS

Tools

Opera PMS

Job description

Mantra Group is seeking a motivated Front Office Supervisor for a full-time position in Queensland. You will lead the Front Office Team to deliver an exceptional guest experience and drive service initiatives across a diverse team, empowering staff to go the extra mile for guests.

The role requires coaching and mentoring Guest Service Agents, managing front office administration, and maintaining effective communication.