Assistant Front Office Manager — Lead, Upsell & Mentor

Ovolo Hotels Group; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hotel benefits in rooms and F&B

Wellbeing Programmes

Community Programme

Autonomous role with creative license

Job summary

Ovolo Hotels Group in Brisbane is seeking an Assistant Front Office Manager for a full-time role. You will lead the Front Office team, support reservations and other departments, and ensure a memorable guest experience with flexible shifts including mornings, nights, and weekends.

The ideal candidate has hotel duty manager experience or is aiming to step up to a front office supervisor role, with a confident, people‑oriented approach and a passion for Ovolo’s brand.

Qualifications

• Previous hotel front office or duty manager experience preferred.
• Willingness to work mornings, nights and weekends.
• Strong people skills and a bubbly, guest-focused attitude.

Responsibilities

• Socialise and engage with guests to make them feel at home.
• Lead the Front Office team and support reservations, housekeeping, maintenance and F&B.
• Drive upsell revenue through team training and mentorship.
• Provide guidance and development to future leaders in the team.
• Ensure smooth hotel operations during shifts and assist with hotel logs.

Skills

Front Office Experience

People Skills

Leadership

Job description

Ovolo Hotels Group in Brisbane is seeking an Assistant Front Office Manager for a full-time role. You will lead the Front Office team, support reservations and other departments, and ensure a memorable guest experience with flexible shifts including mornings, nights, and weekends.

The ideal candidate has hotel duty manager experience or is aiming to step up to a front office supervisor role, with a confident, people‑oriented approach and a passion for Ovolo’s brand.