Front Office Supervisor - Hospitality Team Leader

Oaks Brisbane Mews Suites; Brisbane; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Career growth

Exclusive hotel deals

Global perks

Cashback & discounts

Experiences

Health insurance

Parental leave

Wellness support

Zusammenfassung

Oaks Brisbane Mews Suites is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest experiences. The role offers full-time or part-time opportunities, with a focus on warm welcome, smooth check-in/check-out, and professional guest handling.

The ideal candidate has proven supervisory experience in hospitality, strong service standards, and the flexibility to work a rotating roster, including weekends.

Qualifikationen

• Demonstrated leadership in hospitality or hotel settings.
• Strong customer service orientation with a guest-first mindset.
• Ability to manage shifting priorities and supervise daily front desk operations.
• Excellent communication and interpersonal skills under pressure.

Aufgaben

• Lead and support the front office team to deliver exceptional guest experiences.
• Serve as role model, motivate staff to meet service standards.
• Oversee daily tasks and ensure accuracy and timeliness of operations.
• Manage guest arrivals and departures for smooth check-in/check-out.
• Address and resolve guest complaints promptly and professionally.

Kenntnisse

Team leadership

Guest service excellence

Hospitality operations

Time management

Professional presentation

Weekend flexibility

Jobbeschreibung

Oaks Brisbane Mews Suites is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest experiences. The role offers full-time or part-time opportunities, with a focus on warm welcome, smooth check-in/check-out, and professional guest handling.

The ideal candidate has proven supervisory experience in hospitality, strong service standards, and the flexibility to work a rotating roster, including weekends.