Front Office Supervisor — Lead Guest Experience

Minor International; Brisbane; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Highly competitive salary

Free onsite parking

50% discounts on accommodation

Educational financial support

Government funded traineeships

Discount savings from retailers

Entertainment and experience discounts

Wellness programs

Laundry allowance

Zusammenfassung

Minor International is seeking a full-time Front Office Supervisor for Oaks Brisbane on Charlotte Suites. The ideal candidate will have proven leadership skills and experience in the hospitality industry. Responsibilities include managing guest experiences, leading a team, and ensuring high service standards. The position offers competitive salary, onsite parking, and various employee discounts, including 50% off accommodation across all Minor Hotel brands in Australia and New Zealand.

Qualifikationen

• Demonstrated leadership skills with the ability to manage effectively.
• Extensive background in hospitality, ideally in a hotel or resort.
• Exceptional customer service skills in high-pressure situations.
• Strong time management skills with task prioritization.
• Impeccable professional presentation.

Aufgaben

• Lead the team in delivering exceptional guest experiences.
• Serve as a role model, sharing expertise and motivating the team.
• Oversee daily tasks to ensure timely execution.
• Manage guest arrivals and departures efficiently.
• Address and resolve guest complaints promptly.

Kenntnisse

Leadership skills

Customer service skills

Time management

Professional presentation

Flexibility in scheduling

Jobbeschreibung

Company Description

Joining Minor means you become a partner in a diverse, expanding global organisation with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle.
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Description

Oaks Brisbane on Charlotte Suitesare looking for afull timeFront Office Supervisorwho brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

About the Role:

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject to change):

• This role operates on a rotating roster, including a mix of AM, PM shifts.

Qualifications

To be successful in this role, you will possess the following qualifications and attributes:

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:

• Highly competitive salary
• Maroochydore office location with free onsite parking
• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
• 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
• Additional paid leave includingBirthday and Study leave.
• Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
• Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership*eligibility does apply.
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
• Discount on Furniture
• 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
• Wellbeing programs with Uprise (EAP)
• Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
• Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply