Front Office Supervisor — Elevate Guest Experience

PTY; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career growth

Hotel deals and discounts

Global perks

Retail discounts AU/NZ

Experiences and activities

Health insurance offers

Parental leave

Birthday leave

Wellness support

Job summary

Minor Hotels is seeking a Front Office Supervisor for Oaks Sydney Goldsborough Suites in Sydney. This role requires proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences.

The position offers a full time and/or part time arrangement with a rotating roster and shifts from 7:00am to 11:00pm. You will lead the team, model high standards of service, manage daily tasks, and ensure smooth check-in/check-out for guests while addressing

Qualifications

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Responsibilities

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Skills

Leadership

Hospitality experience

Customer service

Time management

Professional presentation

Weekend availability

Job description

Minor Hotels is seeking a Front Office Supervisor for Oaks Sydney Goldsborough Suites in Sydney. This role requires proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences.

The position offers a full time and/or part time arrangement with a rotating roster and shifts from 7:00am to 11:00pm. You will lead the team, model high standards of service, manage daily tasks, and ensure smooth check-in/check-out for guests while addressing