Front Office Supervisor

Accor Apartments & Realty; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Job summary

Peppers Broadbeach, part of the Accor family, is seeking a Front Office Supervisor to craft unforgettable guest experiences from check-in to check-out. You will lead the Front Office team, ensuring seamless operations and exceptional service in the heart of Broadbeach.

Bring a background in hotel operations, strong communication, and the ability to manage a rotating schedule, including nights and weekends. Grow with Accor across a global network of properties and training platforms.

Qualifications

• Background in hotel operations with leadership experience.
• Experience using reservation systems and property management software.
• Excellent communication and multitasking abilities.
• Willingness to work a flexible rotating schedule including nights/weekends/holidays.

Responsibilities

• Lead the front office day-to-day operations with expertise.
• Mentor the Front Office Team and drive service excellence.
• Collaborate with guests to resolve issues and find solutions.
• Contribute to roster planning and preparation.
• Represent the brand with authenticity on each shift.

Skills

Front Office Leadership

Hotel Operations Background

Reservation & PMS Proficiency

Multitasking under pressure

Strong Communication

Flexible Rotating Schedule

Customer Service Excellence

ALL Heartist Membership

ALL Loyalty & Discounts Knowledge

Tools

Property Management System

Job description

Peppers Broadbeach, 21 Elizabeth Avenue, Broadbeach, Queensland, Australia

Posted Monday 7 September 2026 at 2:00 pm

Peppers Broadbeach is located in the heart of the Gold Coasts’ retail and dining precinct, Broadbeach and within walking distance from the light rail. The property consists of two towers that include stylishly designed one and two bedroom suites, three bedroom Sky Home and a Sub Penthouse. With Pacific Fair Shopping Centre just a stone's throw away, you have easy access to retail and dining therapy on your days off! However, if that’s not your thing you'll find your perfect spot on the nearby beach – whether it's for a relaxation session or beach sports!

Purpose

As the Front Office Supervisor, your responsibility is to craft unforgettable experiences throughout the guest journey, from check-in to check-out. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly.

Primary Responsibilities

• Take the helm and guide the front office’s day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of communication, both written and spoken
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Peppers Broadbeach, 21 Elizabeth Avenue, Broadbeach, Queensland, Australia