Assistant Manager

Peppers Retreats, Resorts and Hotels; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Job summary

Peppers Retreats, Resorts and Hotels is seeking an Assistant Manager to lead the Front Office team at Peppers Soul Surfers Paradise. You will orchestrate daily operations, mentor staff, and actively engage with guests to resolve issues and elevate experiences.

Role involves roster planning, cross-department collaboration, and a flexible schedule including nights, weekends and holidays. Accor loyalty benefits and career development opportunities accompany the position.

Qualifications

• Experience leading hotel Front Office teams or supervision roles.
• Strong multitasking and time-management skills.
• Excellent written and spoken communication skills.
• Flexible rotating schedule including nights, weekends and public holidays.

Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills

Leadership

Front Office Operations

Team Leadership

Multitasking

Communication

Flexible Scheduling

Tools

Reservation systems

Property Management System

Job description

Peppers Retreats, Resorts and Hotels – Surfers Paradise QLD

Peppers Soul Surfers Paradise is centrally located within the tourism hot spot of Queensland’s Gold Coast and within walking distance of the light rail. Peppers Soul towers above the ocean offering a selection of one, two and three Bedroom apartments over 77 levels. Guests can enjoy sweeping vistas of the famous Surfers Paradise beach from their rooms or while dining and experiencing a signature cocktail at Hyde Paradiso, the place to be seen by the sea! On your days off, be spoilt for choice with all that Surfers Paradise has to offer with restaurants, nightclubs, beaches, shopping and more all at your doorstep!

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

Take the helm and guide the hotel's day-to-day operations with expertise

Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere

Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise

Contribute to roster planning and preparation

Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor

Proficiency in using reservation and property management systems is a plus

Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills

Masterful in the art of both the written and spoken communication

Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays

Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.