Front Office Supervisor: Lead Guest Experience & Operations

Accor Apartments & Realty; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Job summary

Peppers Broadbeach, part of the Accor family, is seeking a Front Office Supervisor to craft unforgettable guest experiences from check-in to check-out. You will lead the Front Office team, ensuring seamless operations and exceptional service in the heart of Broadbeach.

Bring a background in hotel operations, strong communication, and the ability to manage a rotating schedule, including nights and weekends. Grow with Accor across a global network of properties and training platforms.

Qualifications

• Background in hotel operations with leadership experience.
• Experience using reservation systems and property management software.
• Excellent communication and multitasking abilities.
• Willingness to work a flexible rotating schedule including nights/weekends/holidays.

Responsibilities

• Lead the front office day-to-day operations with expertise.
• Mentor the Front Office Team and drive service excellence.
• Collaborate with guests to resolve issues and find solutions.
• Contribute to roster planning and preparation.
• Represent the brand with authenticity on each shift.

Skills

Front Office Leadership

Hotel Operations Background

Reservation & PMS Proficiency

Multitasking under pressure

Strong Communication

Flexible Rotating Schedule

Customer Service Excellence

ALL Heartist Membership

ALL Loyalty & Discounts Knowledge

Tools

Property Management System

Job description

Peppers Broadbeach, part of the Accor family, is seeking a Front Office Supervisor to craft unforgettable guest experiences from check-in to check-out. You will lead the Front Office team, ensuring seamless operations and exceptional service in the heart of Broadbeach.

Bring a background in hotel operations, strong communication, and the ability to manage a rotating schedule, including nights and weekends. Grow with Accor across a global network of properties and training platforms.