Guest Service Agent

Peppers Retreats, Resorts and Hotels; Kingscliff; Vor Ort; AUD 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

Heartist Discounts

Family Discounts

ALL Loyalty

Accor Academy Access

Typsy Training

Global Opportunities

Accor Live Limitless

Zusammenfassung

Peppers Salt Resort & Spa Kingscliff located near the Gold Coast is seeking a friendly Guest Service Agent to greet guests from check-in to check-out and ensure memorable stays.

You will confidently communicate with guests and colleagues, promote hotel amenities, and share local recommendations. This role requires multi-tasking, teamwork, and availability for varied shifts including nights and weekends.

Qualifikationen

• Previous experience in hotel front desk operations.
• Excellent customer service mindset.
• Willing to work varied shifts including nights and holidays.

Aufgaben

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Kenntnisse

Guest service

Communication skills

Team collaboration

Time management

Multitasking

Conflict resolution

Reservations management

Availability for shifts

Jobbeschreibung

Peppers Retreats, Resorts and Hotels – Kingscliff NSW

Peppers Salt Resort & Spa Kingscliff is conveniently located just 15 minutes’ drive south of the Gold Coast Airport and is home to some of Australia’s finest beaches and World Heritage listed National Parks. Offering a range of hotel rooms, two and three bedroom apartments, lagoon pool, spa, tennis courts, meeting rooms and event spaces as well as Cove Bar & Poolside dining there is plenty for our guests to enjoy while at Peppers. There is so much to do on your days off! Head north to the Gold Coast to explore urban lifestyle or take a quick drive south and find yourself in Byron Bay!

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out

Confidant in communicating with guests and colleagues to ensure cohesive collaboration

Conquer challenges alongside guests, transforming dilemmas into success stories

Promote hotel amenities and services by having a deep understanding of products and offerings

Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge

Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

Previous experience in hotel front desk operations is a valuable asset

Innovative approach to exceeding customer service expectations

Skilled at collaborating within teams, as well as working independently

Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills

Proficiency in both written and verbal communication

Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays

Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.