Assistant Manager

Peppers Retreats, Resorts and Hotels; Kingscliff; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist

Family & Friends

ALL Loyalty

Accor Academy

Networking

Worldwide opportunities

Job summary

Peppers Salt Resort & Spa Kingscliff is seeking an Assistant Manager to lead the Front Office Team and deliver outstanding guest experiences. You will coordinate engagement across departments, manage staff rosters, and resolve guest feedback swiftly.

The role requires leadership in Front Office operations, proficiency with reservation/PMS systems, and a flexible schedule including nights, weekends, and public holidays. Join a world-class Accor property with strong development opportunities.

Qualifications

• As Assistant Manager, lead the Front Office Team and ensure guest satisfaction.
• Experience with reservation and property management systems is preferred.
• Strong communication, organizational skills and flexibility to work nights/weekends/holidays.

Responsibilities

• Oversee day-to-day hotel operations with expertise.
• Mentor Front Office Team and foster growth.
• Collaborate with guests to resolve issues and enhance experiences.
• Assist with roster planning and scheduling.

Skills

Front Office Leadership

Guest Service

PMS Systems

Multitasking

Communication

Roster Planning

Flexible Schedule

Tools

Hotel PMS

Job description

Peppers Retreats, Resorts and Hotels - Kingscliff NSW

Peppers Salt Resort & Spa Kingscliff is conveniently located just 15 minutes' drive south of the Gold Coast Airport and is home to some of Australia's finest beaches and World Heritage listed National Parks. Offering a range of hotel rooms, two and three bedroom apartments, lagoon pool, spa, tennis courts, meeting rooms and event spaces as well as Cove Bar & Poolside dining there is plenty for our guests to enjoy while at Peppers. There is so much to do on your days off! Head north to the Gold Coast to explore urban lifestyle or take a quick drive south and find yourself in Byron Bay!

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

Take the helm and guide the hotel's day-to-day operations with expertise

Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere

Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise

Contribute to roster planning and preparation

Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor

Proficiency in using reservation and property management systems is a plus

Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills

Masterful in the art of both the written and spoken communication

Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.