Assistant Manager

Peppers Retreats, Resorts and Hotels; Noosa Shire; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy

Typsy Training

Build Your Network

Worldwide Opportunities

Job summary

Peppers Noosa Resort & Villas seeks an Assistant Manager to lead the Front Office team and orchestrate daily hotel operations with energy and a guest-first mindset.

You will collaborate with multiple departments, mentor staff, resolve guest feedback swiftly, and assist with rosters while maintaining a flexible shift pattern including nights and weekends.

Qualifications

• Experience in hotel front office leadership and guest service management.
• Proven ability to supervise front desk teams and improve guest satisfaction.
• Competence with reservation systems and daily operations.

Responsibilities

• Oversee day-to-day hotel operations with expertise.
• Lead the Front Office Team and mentor staff.
• Resolve guest issues and coordinate with departments to find solutions.
• Assist with roster planning and scheduling.
• Maintain authentic service and personal engagement on shifts.

Skills

Front Office Leadership

Reservation Systems

Time Management

Communication Skills

Flexible Schedule

Education

Tools

Property Management System

Job description

Peppers Retreats, Resorts and Hotels – Noosa Heads QLD

Peppers Noosa Resort & Villas is nestled in the serenity of Noosa National Park offering a range of premium accommodation from studio to four bedroom Apartments and Villas. Park & Cove situated atop of Peppers Noosa Resort & Villas offers dining experiences for up to 80 patrons with a philosophy that celebrates the people, produce, history and culture unique to the Sunshine Coast. Surrounded by nature, in Noosa you will find a tapestry of waterways, untouched national parks and wide-open beaches to explore and make your own during your down time.

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plusl
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Benefits

• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
• At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.