Food and Beverage All Rounder

Accor; Kingscliff; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way - Accor Academy

Build Your Network - Accor

Worldwide Opportunities - Accor

Job summary

Peppers Salt Resort & Spa Kingscliff in NSW is seeking a Food & Beverage All Rounder to warmly welcome guests and guide them through our culinary offerings across outlets and events. You will showcase hospitality excellence, upsell thoughtfully, and contribute to memorable experiences at both dining and occasions.

You will work with a diverse team, maintain high standards of service, handle table service, beverages, coffee craft, and event service, and have access to Accor benefits such as ALL

Qualifications

• Proven track record in customer service within the hospitality sector.
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued).
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including weekends and public holidays as required.
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory.
• Passion for engaging with patrons and collaborating within a team of diverse professionals.

Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story.
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity.
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events.
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge.
• Confidently communicate with guests and colleagues for seamless teamwork.
• Take pride in your space, setting up and packing service areas meticulously.

Skills

Customer service

Hospitality

Table service

Beverage expertise

Coffee crafting

Event service

RSA qualification

Job description

Peppers Salt Resort & Spa Kingscliff

is conveniently located just 15 minutes’ drive south of the Gold Coast Airport and is home to some of Australia’s finest beaches and World Heritage listed National Parks. Offering a range of hotel rooms, two and three bedroom apartments, lagoon pool, spa, tennis courts, meeting rooms and event spaces as well as Cove Bar & Poolside dining there is plenty for our guests to enjoy while at Peppers. There is so much to do on your days off! Head north to the Gold Coast to explore urban lifestyle or take a quick drive south and find yourself in Byron Bay!

Purpose

As a Food & Beverage All Rounder, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity.
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills & Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.