Front Office Receptionist – Guest Experience at Scenic Park

G'Day Group; Tablelands Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

G’day Rewards Partner discounts

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

G’day Group is seeking a Front Office Receptionist at a picturesque Queensland park. You will welcome guests, process check-ins/outs, and manage reservations using RMS, while coordinating with housekeeping and providing local area information.

Ideal candidates have hospitality front office experience, strong communication, and a flexible attitude to weekends and evenings. This role is based on-site with benefits outlined by the park network.

Qualifications

• Previous Front Office experience in hospitality.
• Deliver exceptional guest experiences.
• Proficient with RMS or similar booking system.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organisational skills and attention to detail.
• Flexible to work weekends, holidays, evenings.
• Current driver's license required.

Responsibilities

• Provide high standard of customer service.
• Process guest check-ins and check-outs.
• Use the park booking system to make reservations and manage accounts.
• Coordinate with Housekeeping to track readiness of accommodation.
• Supply guests information regarding property and local areas of interest.
• Complete the day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Skills

Front office experience

Guest service excellence

Communication skills

Cash handling

Organisation

Driver's license

Flexibility

Weekend/evening shifts

Tools

RMS booking system

Job description

G’day Group is seeking a Front Office Receptionist at a picturesque Queensland park. You will welcome guests, process check-ins/outs, and manage reservations using RMS, while coordinating with housekeeping and providing local area information.

Ideal candidates have hospitality front office experience, strong communication, and a flexible attitude to weekends and evenings. This role is based on-site with benefits outlined by the park network.