Front Office Receptionist

RACV Limited; Inverloch; Hybride; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Employee benefits

Discounts across RACV products andRes

Staff discounts

Résumé du poste

RACV Inverloch Resort is seeking a Front Office Receptionist for a permanent full‑time role. You’ll be the first point of contact for our members and guests, delivering warm, genuine service at check‑in, answering enquiries and handling bookings.

You’ll work across a seven‑day roster, including evenings and weekends, with a friendly team in a busy resort environment. Prior hospitality experience and strong communication are essential, along with good administration and attention to detail.

Qualifications

• Customer service experience in hospitality, hotels or resorts.
• Friendly and professional approach with strong communication.
• Good administration skills and attention to detail.
• Ability to manage priorities in a busy environment.

Responsabilités

• Welcoming guests and assisting with check-in and check-out.
• Managing bookings, enquiries and guest requests.
• Answering calls and providing information about the resort and local area.
• Processing payments and maintaining guest records.
• Promoting resort facilities, services and experiences.
• Collaborating with resort teams to respond to guest needs.
• Resolving guest queries in a friendly, practical way.
• Supporting general reception and administration tasks.

Connaissances

Customer service

Communication

Hospitality experience

Teamwork

Organization

Flexibility

Outils

OPERA

Description du poste

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Permanent full-time opportunity at RACV Inverloch Resort

Join a friendly and supportive Front Office team

Enjoy great RACV employee benefits and discounts

Great Things Start Here

Love meeting new people and creating a great first impression?

Join the Front Office team at RACV Inverloch Resort in a permanent full-time position where you’ll be one of the first faces our members and guests see when they arrive.

From welcoming guests and managing check-ins to answering questions and helping make their stay that little bit easier, you’ll play an important part in creating a memorable resort experience.

If you’re friendly, organised and enjoy working in a busy hospitality environment, we’d love to hear from you.

About the Role

As a Front Office Receptionist, you’ll help keep reception running smoothly while providing warm, genuine service to our members and guests.

Your day could include:

• Welcoming guests and assisting with check-in and check-out
• Managing accommodation bookings, enquiries and guest requests
• Answering calls and providing information about the resort, facilities and local area
• Processing payments and maintaining accurate guest records
• Promoting resort facilities, services and experiences
• Working closely with other resort teams to respond to guest needs
• Helping resolve guest queries in a friendly and practical way
• Supporting general reception and administration tasks

As RACV Inverloch Resort operates seven days a week, you’ll need flexibility to work across a rotating roster, including weekdays, evenings, weekends and public holidays.

About You

You enjoy helping people and know how to make guests feel welcome from the moment they arrive.

You’ll bring:

• Customer service experience, ideally within hospitality, hotels or resorts
• A friendly and professional approach
• Strong communication skills and confidence dealing with different people
• Good administration skills and attention to detail
• The ability to manage different priorities in a busy environment
• A reliable, positive and team-focused attitude
• Flexibility to work across a seven-day roster

Familiarity with OPERA or a comparable hotel booking system is helpful; however, it is not mandatory.

About RACV

At RACV, we’re proud to create experiences that bring people together. At RACV Inverloch Resort, you’ll be part of a welcoming team helping our members and guests make the most of their time away.

You’ll also have access to a range of RACV employee benefits, including discounts across RACV products and resorts.

Application Process

As part of our recruitment process, you may be invited to complete an initial 20-minute AI online chat interview, giving you an opportunity to tell us a little more about yourself and your experience.

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.

Some roles may also have inherent requirements, which could be supported by a Job Task Analysis - Front Office .

If you require reasonable adjustments at any stage of the recruitment process, we encourage you to let us know so we can support you.

At RACV, we’re committed to creating a diverse and inclusive workplace where people feel welcome, supported and appreciated for who they are and what they bring.

Learn more about RACV and our opportunities via the RACV careers website.