Resort Front Desk: Guest Welcome & Check-In Pro

RACV Limited; Inverloch; Híbrido; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee benefits

Discounts across RACV products andRes

Staff discounts

Descripción de la vacante

RACV Inverloch Resort is seeking a Front Office Receptionist for a permanent full‑time role. You’ll be the first point of contact for our members and guests, delivering warm, genuine service at check‑in, answering enquiries and handling bookings.

You’ll work across a seven‑day roster, including evenings and weekends, with a friendly team in a busy resort environment. Prior hospitality experience and strong communication are essential, along with good administration and attention to detail.

Formación

• Customer service experience in hospitality, hotels or resorts.
• Friendly and professional approach with strong communication.
• Good administration skills and attention to detail.
• Ability to manage priorities in a busy environment.

Responsabilidades

• Welcoming guests and assisting with check-in and check-out.
• Managing bookings, enquiries and guest requests.
• Answering calls and providing information about the resort and local area.
• Processing payments and maintaining guest records.
• Promoting resort facilities, services and experiences.
• Collaborating with resort teams to respond to guest needs.
• Resolving guest queries in a friendly, practical way.
• Supporting general reception and administration tasks.

Conocimientos

Customer service

Communication

Hospitality experience

Teamwork

Organization

Flexibility

Herramientas

OPERA

Descripción del empleo

RACV Inverloch Resort is seeking a Front Office Receptionist for a permanent full‑time role. You’ll be the first point of contact for our members and guests, delivering warm, genuine service at check‑in, answering enquiries and handling bookings.

You’ll work across a seven‑day roster, including evenings and weekends, with a friendly team in a busy resort environment. Prior hospitality experience and strong communication are essential, along with good administration and attention to detail.