Front Office Receptionist

RACV; City of Melbourne; On-site; AUD 28,000 - 34,000; Part time

Benefits offered by this job

Discounts on RACV products

Training and professional development

Uniform provided

Job summary

RACV City Club invites a personable Front Office Receptionist to join our team. You will welcome members, handle check-ins/outs, and assist with inquiries with a warm, professional manner.

This role requires strong customer service, good communication, and the ability to upsell services. Flexibility across shifts on a 7-day roster is essential in a busy club environment.

Qualifications

• Front office reception experience, 4-5 star hotel/resort preferred
• Professional phone and in-person communication, strong interpersonal skills
• Customer service experience delivering high service standards
• Excellent administration, detail-oriented, organized and time management
• Friendly, confident, proactive, with professional presentation
• Team player able to work under pressure with diverse groups

Responsibilities

• Check in and check out of members at RACV City Club reception
• Process payments and maintain accurate records
• Answer incoming inquiries and upsell products and services
• Assist members with requests and information; coordinate with other departments
• Maintain a neat, welcoming reception area and professional appearance
• Work across shifts on a 7-day rotating roster including weekends and holidays

Skills

Front desk experience

Customer service oriented

Professional communication

Team player

MS Office

Outlook

Tools

MS Office

Outlook

Job description

Permanent Part-time | Minimum 15hours week

Competitive Salary | Discounts on RACV products & resorts

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

The prestigious RACV City Club has been awarded Club of the Yearnumeroustimes, ranking it amongst the world’s finest clubs. Featuring multiple restaurant venues, accommodation, a fitness centre, andstate of the artconference facilities and more. The RACV City Club is a social, leisure and business hub designed to cater for the needs of all members.

About the Opportunity

An exciting opportunity has become available for a part-time Front Office Receptionist, to join our team and welcome members with a warm and friendly smile. In this role,you'llbe the face and first point of contact for RACV City Club. You'llbe on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk.You'llbe motivated and hardworking with the “can do attitude” which will see you thrive in the role.

This could be just the right role foryou?

Day to day your key responsibilities will include the check in and out of members, processing payments,maintainingrecords, answering incoming enquiries, upselling products & services,assistingmembers with requests and information and work closely with other departments.

Full availability and flexibilityisrequiredto work a variety of shifts, on a7 dayrotating roster, between 7am - 11pm weekdays, nights, weekends & public holidays.

We are Offering

• Discounts on RACV products & resorts
• Training and professional development
• Uniform provided

Whatyou'llneed to be successful

• Front office receptionist experience in4-5 starhotel/resort highly desirable
• A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skills
• Previousface to face customer service experience, delivering a high standard of service
• Excellent administration skills, MS Office & Outlook, attention to detail, problem solving, organisational and efficient time management skills
• Be friendly, confident,self motivated, enthusiastic, display a positive attitude and excellent personal presentation
• Work well in a team environment, under pressure and with diverse groups of people

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants willbe requiredto provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

If successful, next steps will be the completion of an online assessments consisting of: a 20 minute AI online chat interview.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in theJob Task Analysis - Front Officeand whether any reasonable adjustments may berequired.

At RACV, we believe thatmaintaininga diverse and inclusive workplace isan important elementin our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.