Duty Manager

RACV Limited; Inverloch; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounts across RACV products and ser

Job summary

RACV Inverloch Resort is seeking a hands-on Duty Manager to lead the Front Office team and oversee resort operations across shifts. You will ensure a welcoming, seamless experience for members and guests, stepping into Front Desk duties when needed and guiding staff with strong coaching and training practices.

Applicants should have supervisory experience in hospitality, solid Front Office knowledge, and the ability to handle emergencies calmly while maintaining high service standards.

Qualifications

• Experience supervising a customer-facing team in hotels or resorts.
• Strong knowledge of Front Office operations and night shift duties.
• Proven ability to coach, train and engage staff.
• Ability to respond calmly in emergencies.

Responsibilities

• Lead and support the Front Office team across shifts.
• Ensure guests receive consistently high service levels.
• Oversee daily Front Office and resort operations.
• Step into Front Desk duties when required.
• Respond to guest feedback promptly and professionally.
• Coordinate with resort teams to maintain smooth operations.
• Support training and on-the-job coaching.
• Monitor safety, presentation and security standards.
• Assist with emergency procedures and guest safety.
• Rotate through weekends and non-standard hours as needed.

Skills

Front Office operations

Team leadership

Guest service

Emergency procedures

First Aid

Communication skills

RSA or hospitality qualifications

Education

Hospitality qualification

Tools

OPERA PMS

Booking systems

Job description

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Permanent full-time leadership role at RACV Inverloch Resort

Lead a supportive Front Office team in a dynamic resort environment

Enjoy RACV benefits, including discounts across RACV products and services

Great Things Start Here

Step into a hands‑on leadership role at RACV Inverloch Resort, where no two days are quite the same.

As our Duty Manager, you’ll play an important role in the day‑to‑day running of the resort, supporting our Front Office team and helping create a welcoming, seamless experience for our members and guests.

This is a great opportunity for an experienced hospitality supervisor or Duty Manager who enjoys being visible, jumping in where needed and supporting a team to deliver great service.

About the Role

Reporting to the Front Office Manager, you’ll help oversee resort operations during your shift and provide hands‑on leadership across Front Office and other operational areas as required.

You’ll be someone the team can turn to for guidance, while also being confident making decisions and resolving issues as they arise.

Your day‑to‑day will include:

• Leading and supporting the Front Office team throughout your shift
• Ensuring members and guests receive a consistently high level of service
• Supporting daily Front Office and resort operations
• Stepping into Front Desk duties when required
• Responding to guest feedback and resolving issues in a timely and professional way
• Working closely with teams across the resort to keep operations running smoothly
• Supporting team training, development and on‑the‑job coaching
• Monitoring presentation, safety, security and operational standards
• Assisting with emergency procedures and ensuring a safe environment for guests and team members
• As a seven‑day resort operation, flexibility to work a rotating roster including weekends and non‑standard business hours is essential.

About You

You’re a calm and confident hospitality professional who enjoys being part of the action. You know how to support a team, think on your feet and make sure guests feel looked after, even when things don’t go exactly to plan.

You’ll bring:

• Previous supervisory experience in a customer‑facing role, ideally within hotels, resorts or hospitality
• Strong knowledge of Front Office operations
• Confidence leading, coaching and supporting a team
• Strong communication and problem‑solving skills
• The ability to manage guest feedback and challenging situations professionally
• An understanding of hotel or resort night operations
• The ability to respond calmly and effectively in an emergency
• Experience providing on‑the‑job training
• First Aid qualifications, including defibrillation and anaphylaxis
• Experience using OPERA or a similar hotel booking system would be an advantage, as would an RSA and relevant hospitality or tourism qualifications.

Most importantly, you’ll be a team player who is comfortable getting involved and helping wherever needed.

About RACV

At RACV, we’re here to make life better for our members and communities. At RACV Inverloch Resort, that comes to life through the experiences we create for every guest who walks through our doors.

You’ll join a supportive resort team and have access to a range of employee benefits, including discounts across RACV products and services.

Application Process

As part of our recruitment process, you may be invited to complete an initial 20‑minute AI online chat interview, giving you the flexibility to take part at a time that suits you.

To be considered for this opportunity, you’ll need to have appropriate Australian working rights and successfully complete a criminal record check.

Some RACV roles also have inherent physical or functional requirements. Where applicable, these are outlined through a Job Task Analysis - Front Office . If you require reasonable adjustments at any stage of the recruitment process, we encourage you to let us know so we can support you.

At RACV, we believe in creating an inclusive workplace where everyone feels welcome, respected and able to be themselves. We encourage applications from people of all backgrounds and experiences.