Front Office Duty Manager

RACV; Cape Schanck; On-site; AUD 70,000 - 90,000; Full time

Job summary

RACV Cape Schanck Resort in Victoria is seeking a Front Office Duty Manager to lead operations on shifts, ensuring every guest experiences exceptional service from arrival to departure.

You will empower teams across Front Office, Maintenance and Housekeeping, resolving guest concerns and upholding high standards while adapting to a dynamic coastal environment.

Qualifications

• Experience leading hotel or resort teams.
• Strong front office knowledge and guest service focus.
• Ability to coach and develop team members.
• Calm under pressure with sound decision making.

Responsibilities

• Oversee resort operations during your shift.
• Support Front Office, Maintenance and Housekeeping teams.
• Resolve guest concerns and maintain service standards.
• Mentor staff and respond to operational challenges.

Skills

Leadership experience

Front Office know-how

Customer service

Coaching & development

Decision making

Communication skills

Team collaboration

Roster management

OPERA or PMS

Tools

OPERA

Job description

• Permanent full time leadership role at RACV Cape Schanck Resort, one of Victoria's premier coastal destinations
• Take ownership of daily resort operations and lead from the front
• Join a supportive leadership team where no two days are the same

Lead the guest experience at one of Victoria's most iconic coastal resorts

About RACV

At RACV, we're known for creating exceptional experiences for our members and guests. From award-winning accommodation and dining to wellness, golf and leisure experiences, our resorts are destinations people return to time and time again.

As we continue to invest in and enhance Cape Schanck Resort, there's never been a more exciting time to join the team.

About the Resort

Perched on the stunning Mornington Peninsula and surrounded by rugged coastline, world class wineries, beaches and local attractions, RACV Cape Schanck Resort offers more than just a workplace.

This is an exciting opportunity to build your hospitality career in one of Victoria's most sought‑after destinations.

Home to premium accommodation, conferencing and events facilities, dining outlets, golf experiences and wellness offerings, the resort provides a dynamic environment where no two days are the same. You'll join a passionate team focused on creating memorable moments for every guest who walks through our doors.

About the Role

As Front Office Duty Manager, you'll be a key leader across the resort, helping to ensure every guest enjoys an exceptional experience from arrival through to departure.

This is a hands on leadership role where you'll oversee resort operations during your shift, support Front Office, Maintenance and Housekeeping teams, resolve guest concerns and ensure service standards remain consistently high across the property.

You'll be empowered to make decisions, lead from the front and collaborate with departments across the resort to deliver seamless guest experiences. Whether you're mentoring team members, responding to operational challenges or supporting guests, you'll play an important part in the success of the resort.

No two shifts are the same, making this an exciting opportunity for someone who enjoys variety, responsibility and being at the heart of a busy hospitality operation.

About You

You're a hospitality professional who thrives in a fast‑paced environment and loves creating memorable guest experiences.

You'll bring:

• Previous leadership or supervisory experience within a hotel, resort or hospitality environment
• Strong Front Office operational knowledge
• A genuine passion for customer service and team leadership
• Confidence managing guest feedback and resolving issues professionally
• The ability to remain calm under pressure and make sound decisions
• Excellent communication and relationship‑building skills
• A collaborative leadership style with a focus on coaching and developing others
• Flexibility to work a rotating roster, including evenings, overnights, weekends and public holidays
• Experience with OPERA or a similar property management system will be highly regarded.

Why You'll Love Working with RACV

• Work at RACV's flagship Cape Schanck Resort on the beautiful Mornington Peninsula
• Join a supportive and collaborative leadership team
• Career development opportunities across RACV's resorts, clubs and broader business
• Discounts on RACV products, resorts and services
• Employee wellbeing initiatives and benefits
• Work in a destination surrounded by beaches, wineries, golf courses and coastal walking trails
• Be part of a team that takes pride in delivering exceptional member and guest experiences

Application Process

Applicants will be required to complete an initial 20-minute AI online chat interview as part of the recruitment process.

Please note that successful candidates must have Australian working rights, a valid Working with Children's Check and will be required to complete a criminal record check.

Depending on the role, applicants may also be required to meet the inherent requirements outlined within the Job Task Analysis - Front Office . RACV is committed to providing reasonable adjustments throughout the recruitment process.

At RACV, we believe that diversity makes us stronger. We encourage applications from people of all backgrounds, experiences and communities as we continue building an inclusive workplace where everyone belongs.

For further information about RACV careers, please visit the RACV Careers website.