Front Office Receptionist

RACV; Inverloch; On-site; AUD 30,000 - 39,000; Part time

Job summary

RACV Inverloch Resort is seeking a friendly Front Office Receptionist to warmly welcome guests, manage check-ins and bookings, and provide information about the resort and local area.

In a casual, seven-day operation, you may work across weekdays, evenings, weekends and public holidays, with shifts varying to keep things interesting. Join a supportive team and enjoy RACV employee benefits and opportunities to develop hospitality skills.

Qualifications

• Customer service experience, ideally within hospitality, hotels or resorts
• A warm and professional approach
• Good administration skills and attention to detail
• A positive and reliable attitude
• Flexibility to work across a seven-day roster
• Experience with OPERA or a similar hotel booking system would be an advantage, however not essential

Responsibilities

• Welcoming guests and assisting with check-in and check-out
• Managing accommodation bookings, enquiries and guest requests
• Answering calls and providing information about the resort, facilities and local area
• Processing payments and maintaining accurate guest records
• Promoting resort facilities, services and experiences
• Working with other resort teams to respond to guest needs
• Helping resolve guest queries in a friendly and practical way
• Supporting general reception and administration tasks

Job description

Great Things Start Here

Flexible casual opportunity at RACV Inverloch Resort

Join a friendly and supportive Front Office team

Enjoy great RACV employee benefits and discounts

Love meeting new people and creating a great first impression?

Join the Front Office team at RACV Inverloch Resort in a casual position where no two shifts are quite the same.

You’ll be one of the first faces our members and guests see, helping with everything from check-ins and bookings to questions about the resort and local area. It’s a great opportunity for someone who enjoys variety, working with people and being part of a busy resort environment.

About the Role

As a casual Front Office Receptionist, you’ll work as part of our team to provide warm, genuine service while helping reception run smoothly.

Your shifts could include:

Welcoming guests and assisting with check-in and check-out

Managing accommodation bookings, enquiries and guest requests

Answering calls and providing information about the resort, facilities and local area

Processing payments and maintaining accurate guest records

Promoting resort facilities, services and experiences

Working with other resort teams to respond to guest needs

Helping resolve guest queries in a friendly and practical way

Supporting general reception and administration tasks

As this is a casual position within a seven-day resort operation, flexibility is important. You’ll need to be available across a range of shifts, which may include weekdays, evenings, weekends and public holidays.

About You

You’re friendly, approachable and enjoy being around people. You can keep things organised when it gets busy and are always ready to help a guest or teammate.

You’ll bring:

Customer service experience, ideally within hospitality, hotels or resorts

A warm and professional approach

Good administration skills and attention to detail

A positive and reliable attitude

Flexibility to work across a seven-day roster

Experience with OPERA or a similar hotel booking system would be an advantage, however not essential.

About RACV

At RACV, we’re proud to create experiences that bring people together. At RACV Inverloch Resort, you’ll join a welcoming team helping our members and guests enjoy a memorable coastal getaway.

You’ll also have access to a range of RACV employee benefits, including discounts across RACV products and resorts.

Application Process

As part of our recruitment process, you may be invited to complete an initial 20-minute AI online chat interview, giving you an opportunity to tell us a little more about yourself and your experience.

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.

Some roles may also have inherent requirements, which could be supported by a Job Task Analysis - Front Office . If you require reasonable adjustments at any stage of the recruitment process, we encourage you to let us know so we can support you.

At RACV, we’re committed to creating a diverse and inclusive workplace where people feel welcome, supported and appreciated for who they are and what they bring.