Front Office Receptionist | Guest Service Agent

RACV; Noosa Shire; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Discounts on RACV products & resorts

Uniform

Complimentary parking

Employee of the month awards

Job summary

RACV Noosa Resort in Queensland is seeking a friendly Front Office Receptionist to greet guests and be the first point of contact. This casual role requires you to stay on your feet, deliver warm service, and manage front desk tasks with a can-do attitude.

You will check guests in/out, handle reservations, process payments, answer calls, share information on rates and amenities, and collaborate with F&B, concierge and housekeeping to create memorable experiences.

Qualifications

• Experience in front office reception at a 4-5 star hotel or resort.
• Strong spoken and written communication skills.
• Ability to work flexible shifts including mornings and evenings.

Responsibilities

• Check in and check out guests and handle reservations.
• Process payments and maintain records.
• Answer phone calls and assist guests with requests.
• Provide information on accommodation, rates and amenities.
• Cross-sell and upsell products and services.
• Collaborate with other departments to fulfil guest needs.

Skills

Front desk experience

Guest service

Excellent communication

Professional appearance

Tools

Property Management Systems

Job description

Casual Position/s - up to 5 shifts on offer

Employee benefits

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Noosa Resort in the Sunshine State, close to pristine beaches, quaint villages, and breathtaking hinterland, enjoy the best of tourism and have room to grow in a changing industry that’s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

An exciting opportunity has become available for a Front Office Receptionist, to join our team and welcome guests with a warm and friendly smile. In this service driven role, you’ll be the face and first point of contact for guests at RACV Noosa Resort. You’ll be on your feet, interacting with guests in a professional manner, to deliver exceptional customer service and a great experience. You’ll be motivated and hardworking with the “can do attitude”, which will see you thrive in the role.

This could be just the right role for you?

Reporting to the Front Office Manager, your key responsibilities for the role include:

• Guest check in and check outs and accommodation reservations for leisure travellers and conference groups;
• Process payments & maintaining records;
• Answering incoming calls, general enquiries & assisting guests with their requests;
• Provide information to guests about accommodation, rates and amenities;
• Cross sell & upsell products & services;
• Communicate & collaborate with other departments such as food & beverage, concierge, housekeeping, maintenance & spa.

This is a casual role with up to 5 shifts avialable if desired. Flexibility to work both AM and PM shifts will be highly regarded. Shift times include:

• 6:00am – 2:00pm
• 2:00pm – 10:00pm

What you’ll need to be successful

• Experience in front office reception in 4-5 star hotel/resort environment
• Experience in Property Management Systems
• A professional face-to-face and telephone manner, active listening, strong interpersonal and verbal & written communication skills
• Attention to detail, ability to problem solve, be organised and possess efficient time management skills
• Be friendly, confident, self-motivated and enthusiastic with a positive attitude
• Work well under pressure, in a team environment and with diverse groups of people
• Excellent personal presentation
• Valid drivers licence

We are Offering

• Hourly rate + Penalties for evenings, weekends & public holidays
• Discounts on RACV products & resorts
• Employee of the month awards & recognition
• Uniform
• Complimentary parking

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants willbe requiredto completean initial20-minute AI online chat interview.

Applicants willbe requiredto provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Officeand whether any reasonable adjustments may berequired.

Applicants for this role, will also berequiredto provide evidence that they have a current Working with Children Check or willing to obtain a Working with Children Check.

At RACV, we believe thatmaintaininga diverse and inclusive workplace isan important elementin our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .