Front Office Reception | Casual Opportunity | RACV Cobram Resort

RACV; Cobram; Sur place; AUD 39 000 - 48 000; Temps partiel

Résumé du poste

RACV Cobram Resort is seeking a Front Office Receptionist on a casual basis, with availability evenings and weekends. You will greet guests, manage check-ins and check-outs, answer calls and assist with enquiries to ensure a standout guest experience.

Based in Cobram, the role involves handling after-hours inquiries, maintaining reception area, and supporting a 7-day rotating roster. Prior reception experience is highly desirable and Opera booking system knowledge is a plus.

Qualifications

• Experience in a reception role is highly desirable.
• Availability across a 7-day rotating roster desirable.
• Opera booking system knowledge would be an advantage.

Responsabilités

• Handle day-to-day front desk duties including check-in/check-out for members.
• Answer calls and assist with requests and general enquiries.
• After-hours on-call responsibilities and manage after-hours bookings via email.
• Lock up areas and support peak periods with a positive guest experience.

Connaissances

Customer service

Reception experience

Communication skills

Outils

Opera booking system

Description du poste

Front Office Receptionist | Casual Opportunity | RACV Cobram Resort

Casual Opportunity | Must be available evenings and weekends

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Cobram Resort, in the Murray River’s rich agricultural and historical region, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience

A day in the life

As a Front Office Receptionist, you will be the face and first point of contact for the RACV Cobram Resort. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk.

Your key responsibilities are to undertake the day-to-day duties associated with check in and check out members, answering all calls and assisting with requests and general enquiries.

This role will involve having access to the afterhours phone to deal with guest enquires after 6pm, responsible for locking up various areas of the resort i.e. Swimming pool and manage after hours bookings coming in via email.

You’ll be rostered to meet the peak and flow of business demands, shifts will vary across a 7-day rotating roster in the morning/afternoon/evenings, weekends and public holidays.

We’re offering…

Opportunity to join during an exciting time of growth

Ongoing training and career developing opportunities

Experience in a reception role is highly desirable

Availability across a 7-day rotating roster desirable

Opera booking system knowledge would be an advantage

A desire to deliver a high level of customer service

Excellent administration and organisational skills

A high attention to details

Team player and work well under pressure

A little about us

As Victoria’s largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure.

Our nine RACV Resorts are an integral part of making this ambition a reality. Giving our guests access to everything from unique dining experiences to luxury day spas – and at discounted Member rates – they’ve become valuable places to recharge and reconnect.

You can learn more about our resorts at racv.com.au/travel-leisure/racv-resorts.