Front Office Night Auditor – Guest Experience

Lewis Leisure Pty Limited; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Lewis Leisure Pty Limited in Western Sydney's Mercure Sydney Rouse Hill is seeking a hands-on Front Office Receptionist/Night Auditor to join our accommodation team. The role combines reception duties with night auditing responsibilities for a guest-focused experience.

You will welcome guests, handle check-ins/outs, reservations, and inquiries, process payments, and perform end-of-day night audit and reports using Opera Cloud; proficiency in Excel is preferred.

Qualifications

• At least one year of experience in a similar front office/night audit role.
• First point of contact for guests with a friendly, professional demeanor.
• Proficiency with Opera Cloud preferred; working knowledge of Excel advantageous.

Responsibilities

• Welcome and assist guests with a warm, professional approach.
• Manage check-ins, check-outs, reservations, room allocations and guest inquiries.
• Handle guest requests, complaints and service recovery in a courteous manner.
• Process payments, invoices and other front office transactions accurately.
• Answer telephone calls, emails and general guest inquiries.
• Check in late arrivals and settle accounts for early departures; assist with switchboard operations and reservations.
• Complete Night Audit processes for end-of-day rollover and reconciliation/ reports.

Skills

Front Desk

Night Audit

Opera Cloud

Microsoft Excel

Customer Service

Shift Work

Tools

Opera Cloud

Microsoft Excel

Job description

Lewis Leisure Pty Limited in Western Sydney's Mercure Sydney Rouse Hill is seeking a hands-on Front Office Receptionist/Night Auditor to join our accommodation team. The role combines reception duties with night auditing responsibilities for a guest-focused experience.

You will welcome guests, handle check-ins/outs, reservations, and inquiries, process payments, and perform end-of-day night audit and reports using Opera Cloud; proficiency in Excel is preferred.