Front Office All-Rounder: Guest Experience & Reservations

Mantra Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL – Accor Live Limitless Loyalty

Learn Your Way training access

Global career opportunities

Job summary

Accor is seeking a Front Office All Rounder for a property in Sydney CBD. You will be the go-to guest liaison, handling reservations, inquiries, and check-ins with a focus on delivering memorable hospitality experiences.

Join a cosmopolitan hotel environment with opportunities to suggest upgrades and upsell experiences while maintaining high service standards and a flexible schedule including evenings and weekends.

Qualifications

• Customer-focused, exceptional communication, and a professional demeanor.
• Experience in hospitality or similar guest-facing roles preferred.
• Ability to operate reservation and property management systems with accuracy.

Responsibilities

• Manage reservations via phone, email, and online platforms with accurate availability and rates.
• Be the first point of contact for guests, handling inquiries, changes, and cancellations.
• Allocate rooms based on preferences and availability to ensure a comfortable stay.
• Process payments securely and verify billing details.
• Suggest upgrades and amenities to enhance guest experiences.
• Maintain accurate reservation records for smooth check-ins/check-outs.
• Address guest complaints proactively to turn challenges into positive outcomes.

Skills

Customer service

Communication

Reservation systems

Problem solving

Team player

Flexible schedule

Tools

Property management system

Reservation system

Job description

Accor is seeking a Front Office All Rounder for a property in Sydney CBD. You will be the go-to guest liaison, handling reservations, inquiries, and check-ins with a focus on delivering memorable hospitality experiences.

Join a cosmopolitan hotel environment with opportunities to suggest upgrades and upsell experiences while maintaining high service standards and a flexible schedule including evenings and weekends.