Guest Experience Specialist: Front Desk & Loyalty
Mercure Hotels
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Job summary
Mercure Sydney Bankstown is seeking a dedicated Guest Service Agent to join our full-time front desk team. You will greet guests, assist with check-in/out, and respond to inquiries with warmth and efficiency to uphold our hospitality standards.
As a key face of the hotel, you will support loyalty sign-ups and help ensure smooth operations across shifts, including mornings, afternoons, and overnights, delivering memorable guest experiences.
Responsibilities
- Greet guests and assist with check-in/check-out at the front desk.
- Respond to guest inquiries with warmth and efficiency.
- Support loyalty program sign-ups and assist with hotel operations across shifts.
Job description
Mercure Sydney Bankstown is seeking a dedicated Guest Service Agent to join our full-time front desk team. You will greet guests, assist with check-in/out, and respond to inquiries with warmth and efficiency to uphold our hospitality standards.
As a key face of the hotel, you will support loyalty sign-ups and help ensure smooth operations across shifts, including mornings, afternoons, and overnights, delivering memorable guest experiences.
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