Front Office Receptionist/Night Auditor | Accor - Mercure Sydney, Rouse Hill

Lewis Leisure Pty Limited; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Lewis Leisure Pty Limited in Western Sydney's Mercure Sydney Rouse Hill is seeking a hands-on Front Office Receptionist/Night Auditor to join our accommodation team. The role combines reception duties with night auditing responsibilities for a guest-focused experience.

You will welcome guests, handle check-ins/outs, reservations, and inquiries, process payments, and perform end-of-day night audit and reports using Opera Cloud; proficiency in Excel is preferred.

Qualifications

• At least one year of experience in a similar front office/night audit role.
• First point of contact for guests with a friendly, professional demeanor.
• Proficiency with Opera Cloud preferred; working knowledge of Excel advantageous.

Responsibilities

• Welcome and assist guests with a warm, professional approach.
• Manage check-ins, check-outs, reservations, room allocations and guest inquiries.
• Handle guest requests, complaints and service recovery in a courteous manner.
• Process payments, invoices and other front office transactions accurately.
• Answer telephone calls, emails and general guest inquiries.
• Check in late arrivals and settle accounts for early departures; assist with switchboard operations and reservations.
• Complete Night Audit processes for end-of-day rollover and reconciliation/ reports.

Skills

Front Desk

Night Audit

Opera Cloud

Microsoft Excel

Customer Service

Shift Work

Tools

Opera Cloud

Microsoft Excel

Job description

Lewis Leisure Pty Limited – Rouse Hill NSW

Opportunity to join a great team in a multi-faceted entertainment complex in Western Sydney.

The Mercure Sydney Rouse Hillis an Accor Hotel in the Hills District comprising of 78 luxurious rooms, located withinThe Fiddler, a Premier award winingSydney Pub Hotel offering quality, sophisticated dining and entertainment in the Hills.

We are currently seeking a hands-onexperienced Front Office Receptionist/Night Auditorto join our dedicated and professional accommodation team at the Mercure Sydney Rouse Hill.

Our ideal candidates for this hands-on role, will be a well presented individual, with at least one years' experience in a similar role in a similar environment. You are a first point of contact and a friendly face for the concierge of the hotel during the evening and overnight trade. You are competent in all facets of night auditing including:

Welcome and assist guests with a warm and professional approach.

Manage check-ins, check-outs, reservations, room allocations and guest enquiries.

Handle guest requests, complaints and service recovery in a professional manner.

Process payments, invoices and other front office transactions accurately.

Answer telephone calls, emails and general guest enquiries.

Checking-in late night arrivals and settling accounts for early departures;

Assisting guest requests including switchboard operations and reservations;

Complete Night Audit processes for end of day rollover;

Completing necessary reconciliation and reports;

Proficiency in the hotel system Opera Cloud and knowledge of Microsoft Excel is preferred. This position will report to the Hotel Manager.

Above all, you’re down-to-earth, approachable, and genuinely enjoy building rapport while maintaining a high level of professionalism. Authenticity is key — we’re looking for friendly individuals who lead with empathy, communicate warmly, and think on their feet to ensure a seamless customer experience, even in challenging situations.

We require flexibility as this position will consist of DAY shifts as well as NIGHT shifts from approximately 11 PM until 7 AM including weekends and public holidays, on a rotational roster.

We can offer a competitive salary and a supportive team that will allow you to grow and develop your skills.