Night Audit Leader: Smooth Front Desk & Night Ops

Accor; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Learn your Way Academy

ALL Heartist employee benefit card

Complimentary Duty Meal

Mental health and well-being support

Job summary

The Sydney Boulevard Hotel, managed by Accor, is seeking a dedicated Night Audit Duty Manager to join our team in Sydney. You will oversee the night audit process, ensure accurate guest check-in/out, and maintain high service standards across front office operations.

Key responsibilities include coordinating with Housekeeping, managing cashiering, handling VIP requests, and delivering a warm welcome to guests both at the desk and by phone.

Qualifications

• 1–2 years’ experience in Front Office or hotel outlets.
• Strong MS Excel skills.
• Experience in a hotel Finance Department is preferred.
• Understanding of other areas within Finance is preferred.
• Pride in ensuring accuracy.
• Strong analytical skills.
• Excellent grooming standards.
• Ability to navigate complex stakeholder environments.
• Strong focus and passion for hotel operations.
• Awareness of industry trends.
• Confident, articulate communication and networking skills.
• Excellent time management with multitasking ability.
• Strong personal integrity.
• Flexible and able to adapt to change.

Responsibilities

• Provide prompt, professional service to guests and callers.
• Complete accurate check-in/check-out and update guest details in the system.
• Handle diary events, VIP flags and special requests to ensure personalised service.
• Manage incoming mail, parcels, messages and wake-up calls.
• Coordinate with Housekeeping to support room readiness and guest requests.
• Ensure cashiering accuracy at shift end with proper cash handling.
• Follow security procedures including key control and night operations protocols.
• Complete Night Audit tasks per checklist and handover documentation.
• Monitor and report service issues and operational concerns to Front Office Manager.
• Deliver thorough handovers to the oncoming team.
• Attend required training sessions to maintain competency across procedures.
• Deliver an exceptional welcome experience at the desk and over the phone.
• Assist with lobby tasks as required to support operations.
• Maintain organized workspace and complete required forms and reports.
• Uphold brand standards and hotel policies.
• Perform additional duties as assigned by the Front Office Manager to ensure efficient night operations.

Skills

Analytical skills

Time management

Strong communication

Flexibility

Tools

MS Excel

Job description

The Sydney Boulevard Hotel, managed by Accor, is seeking a dedicated Night Audit Duty Manager to join our team in Sydney. You will oversee the night audit process, ensure accurate guest check-in/out, and maintain high service standards across front office operations.

Key responsibilities include coordinating with Housekeeping, managing cashiering, handling VIP requests, and delivering a warm welcome to guests both at the desk and by phone.