Front Office Manager on Duty – Guest Experience Leader

Meriton Suites; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Meriton Suites is seeking a Manager on Duty to oversee day-to-day Front Office operations at Herschel Street, Brisbane. You will partner with senior management to deliver exceptional guest experiences and drive service excellence.

Key responsibilities include leading the Front Office team, managing arrivals/departures, room allocations, and maintaining Meriton Suites standards. A 7-day rotating roster and a passion for hospitality are essential.

Qualifications

• Similar experience in a 4- or 5-star hotel.
• Working knowledge of a Property Management System, preferably Guest Centrix or similar.
• A passion for the hospitality industry.
• Impeccable grooming and presentation.
• Ability to drive a strong team culture.
• First Aid certificate or ability to gain.
• Full availability to work a 7-day rotating roster.

Responsibilities

• Manage and develop the Front Office team to drive service excellence.
• Manage the guest arrival and departure experience.
• Monitor room allocations.
• Ensure daily and nightly front desk tasks are actioned and completed.
• Ensure Meriton Suites standards, policies and procedures are adhered to.
• Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained.
• Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships.

Skills

Team leadership

Guest service

Hospitality passion

Customer satisfaction

Education

First Aid certification

Tools

Guest Centrix

Job description

Meriton Suites is seeking a Manager on Duty to oversee day-to-day Front Office operations at Herschel Street, Brisbane. You will partner with senior management to deliver exceptional guest experiences and drive service excellence.

Key responsibilities include leading the Front Office team, managing arrivals/departures, room allocations, and maintaining Meriton Suites standards. A 7-day rotating roster and a passion for hospitality are essential.