Manager on Duty – Sydney

Meriton Suites; Sydney; Sur place; AUD 75 000 - 95 000; Plein temps

Avantages offerts par ce poste

Base benefits plus super

Professional development through Merit

Parental leave

Employee assistance program

Staff discounts

Team events

Induction program

Résumé du poste

Meriton Suites is seeking a Manager on Duty to oversee the day-to-day operations of our Front Office and deliver exceptional guest experiences across a luxury property. You will lead the Front Office team, coordinate guest arrivals and departures, and work closely with senior management to maintain brand standards.

Applicants should have prior 4- to 5-star hotel experience, strong team leadership, and a working knowledge of a PMS (Guest Centrix or similar).

Qualifications

• Experience managing a Front Office/Reception team in a hotel setting.
• Proven ability to drive service excellence and guest satisfaction.
• First Aid certification or willingness to obtain.

Responsabilités

• Lead and develop the Front Office team to deliver high standards.
• Oversee guest arrival and departure experience.
• Monitor room allocations and front desk tasks.
• Ensure Meriton Suites standards, policies and procedures are followed.
• Act as escalation point for guest issues to maintain service quality.
• Promote strong interdepartmental relationships and team culture.

Connaissances

Front Office management

Team leadership

Outils

Guest Centrix or similar PMS

Description du poste

Meriton Suites currently has an opportunity available for a Manager on Duty to join our tight-knit team.

About the Role

As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience.

Your key responsibilities

Manage and develop the Front Office team to drive service excellence

Manage the guest arrival and departure experience

Monitor room allocations

Ensuring daily and nightly front desk tasks are actioned and completed

Ensure Meriton Suites standards, policies and procedures are adhered to

Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained

Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships

To be successful in this role you will have

Similar experience in a 4-star or 5-star hotel

Working knowledge of a Property Management System preferably Guest Centrix or similar

A passion for the hospitality industry

Impeccable grooming and presentation

Ability to drive a strong team culture

First Aid certificate or ability to gain

Full availability to work a 7-day rotating roster

Why Meriton Suites?

Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally

Base + Super + 17.5% Annual leave loading

Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne

‘Merit Academy’ our online training platform to further develop your skills and knowledge

Paid Parental leave

Access to Employee Assistance Program (EAP) to provide professional and personal advice

Friends and Family discounts

Team activities and social events

Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.