On-Duty Guest Experience Manager

1GWSF; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hotel training

Discounts on rooms

Discounts on food & beverage

Recognition programs

Wellbeing programs

Employee Assistance Program

Job summary

W Brisbane located at 81 North Quay, Brisbane City, is hiring a Manager on Duty. Reporting to the Welcome Manager, you will direct and collaborate with hotel managers and team members to ensure smooth check-in/check-out and outstanding guest service.

Responsibilities include managing day-to-day operations, handling complaints, supervising talent, and communicating objectives to drive the guest experience and align with brand standards.

Job description

W Brisbane located at 81 North Quay, Brisbane City, is hiring a Manager on Duty. Reporting to the Welcome Manager, you will direct and collaborate with hotel managers and team members to ensure smooth check-in/check-out and outstanding guest service.

Responsibilities include managing day-to-day operations, handling complaints, supervising talent, and communicating objectives to drive the guest experience and align with brand standards.