Front Office Duty Manager: Guest Experience Leader

Travel + Leisure Co.; Merrijig; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Subsidised private health insurance

Professional development funding

Discounted hotel stays across Australia, Fiji, New Zealand

Job summary

Travel + Leisure Co. in Merrijig, Victoria, is seeking a Front Office Duty Manager to oversee reception operations, lead a team, and ensure exceptional guest experiences. Ideal candidates will have over three years of supervisory experience in a Front Office role and strong communication skills. Key responsibilities include managing daily reception tasks, resolving guest issues, and supporting team development. The role offers various benefits including subsidised health insurance and professional development funding.

Qualifications

• 3+ years of Front Office experience at a supervisory level.
• Knowledge of hotel property management systems is essential.
• Demonstrated excellent communication in all forms.

Responsibilities

• Ensure efficient operation of the Reception desk.
• Manage guest issues and provide information to local attractions.
• Lead and train the Reception team for high service levels.

Skills

Front Office Experience (3 years)

Hotel Property Management Systems (Opera preferred)

Excellent Communication Skills

Detail Focused and Organised

Positive Attitude and Customer Service

Time Management Skills

Problem Solving Skills

Proficiency in Microsoft Office

Bookkeeping/Finance Experience

Immaculate Presentation

Flexibility to Work Roster

Valid Driver's Licence

Tools

Opera

Microsoft Office

Job description

Travel + Leisure Co. in Merrijig, Victoria, is seeking a Front Office Duty Manager to oversee reception operations, lead a team, and ensure exceptional guest experiences. Ideal candidates will have over three years of supervisory experience in a Front Office role and strong communication skills. Key responsibilities include managing daily reception tasks, resolving guest issues, and supporting team development. The role offers various benefits including subsidised health insurance and professional development funding.