Manager on Duty – Herschel Street Brisbane

Meriton Suites; Brisbane; Sur place; AUD 70 000 - 90 000; Plein temps

Résumé du poste

Meriton Suites is seeking a Manager on Duty to oversee day-to-day Front Office operations at Herschel Street, Brisbane. You will partner with senior management to deliver exceptional guest experiences and drive service excellence.

Key responsibilities include leading the Front Office team, managing arrivals/departures, room allocations, and maintaining Meriton Suites standards. A 7-day rotating roster and a passion for hospitality are essential.

Qualifications

• Similar experience in a 4- or 5-star hotel.
• Working knowledge of a Property Management System, preferably Guest Centrix or similar.
• A passion for the hospitality industry.
• Impeccable grooming and presentation.
• Ability to drive a strong team culture.
• First Aid certificate or ability to gain.
• Full availability to work a 7-day rotating roster.

Responsabilités

• Manage and develop the Front Office team to drive service excellence.
• Manage the guest arrival and departure experience.
• Monitor room allocations.
• Ensure daily and nightly front desk tasks are actioned and completed.
• Ensure Meriton Suites standards, policies and procedures are adhered to.
• Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained.
• Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships.

Connaissances

Team leadership

Guest service

Hospitality passion

Customer satisfaction

Formation

First Aid certification

Outils

Guest Centrix

Description du poste

Meriton Suites currently has an opportunity available for a Manager on Duty to join our Herschel Street, Brisbane team.

About the Role

As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience.

Your key responsibilities

• Manage and develop the Front Office team to drive service excellence
• Manage the guest arrival and departure experience
• Monitor room allocations
• Ensuring daily and nightly front desk tasks are actioned and completed
• Ensure Meriton Suites standards, policies and procedures are adhered to
• Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained
• Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships

To be successful in this role you will have

• Similar experience in a 4-star or 5-star hotel
• Working knowledge of a Property Management System preferably Guest Centrix or similar
• A passion for the hospitality industry
• Impeccable grooming and presentation
• Ability to drive a strong team culture
• First Aid certificate or ability to gain
• Full availability to work a 7-day rotating roster

Why Meriton Suites?

Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally

• Base + Super + 17.5% Annual leave loading
• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
• ‘Merit Academy’ our online training platform to further develop your skills and knowledge
• Paid Parental leave
• Access to Employee Assistance Program (EAP) to provide professional and personal advice
• Friends and Family discounts
• Team activities and social events
• Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.