Front Office Manager – Lead Guest Experience & Team Growth

Sheraton Hotels & Resorts; Port Douglas; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Exclusive staff discounts

Flexible hours & locations

Career development training

Employee assistance program

Employee referral incentives

Global Marriott network

Descripción de la vacante

Sheraton Port Douglas is seeking a Front Office Manager to lead the front office team, elevate guest experiences, and drive service excellence at our resort. You will oversee staffing, handle guest issues, and cultivate a welcoming, high-performing culture that aligns with Marriott International standards.

The role requires OPERA PMS experience, proven managerial background, and working rights in Australia.

Formación

• Experience with OPERA property management system or similar.
• Relevant experience in a similar managerial role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsabilidades

• Manage all aspects of the front office department, tending to the guests and exceeding their expectations
• Develop specific goals and plans to prioritise, organise and complete your work.
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential
• Plan and execute team building activities for your team as together we are better.
• Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Conocimientos

OPERA PMS

Managerial experience

Leadership

Descripción del empleo

Sheraton Port Douglas is seeking a Front Office Manager to lead the front office team, elevate guest experiences, and drive service excellence at our resort. You will oversee staffing, handle guest issues, and cultivate a welcoming, high-performing culture that aligns with Marriott International standards.

The role requires OPERA PMS experience, proven managerial background, and working rights in Australia.