Front Office Leader — Guest Experience Champion

Sheraton; Port Douglas; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Exclusive staff discounts on hotel and

Life with the Works program - flexible

Sabbatical leave and birthday month休

Job summary

Sheraton is seeking a Front Office Manager to lead all aspects of the front office, ensuring guest satisfaction and smooth operations at our Port Douglas property.

You will develop goals, handle complaints, supervise staffing, train and empower your team, and build relationships with guests and the local community.

Experience with OPERA PMS or similar is required; working rights in Australia; a passion for guest service and a proactive, collaborative leadership style.

Qualifications

• Experience leading a front office team focused on guest satisfaction.
• Proven ability to resolve guest issues and escalate appropriately.
• Experience in a hotel setting with a track record of staff development.

Responsibilities

• Oversee all front office operations and guest interactions.
• Set goals, plan and organise workload to ensure timely delivery.
• Handle complaints and resolve conflicts to maintain guest satisfaction.
• Lead, train and empower the front office team to reach their potential.
• Plan team building activities and supervise staffing levels to meet guest and financial goals.
• Develop expert knowledge of the hotel and local community to exceed guest expectations.
• Build relationships with guests and drive repeat bookings.
• Monitor operating performance and align with property financial objectives.

Skills

Front office management

People leadership

Guest service orientation

Conflict resolution

Tools

OPERA PMS

Job description

Sheraton is seeking a Front Office Manager to lead all aspects of the front office, ensuring guest satisfaction and smooth operations at our Port Douglas property.

You will develop goals, handle complaints, supervise staffing, train and empower your team, and build relationships with guests and the local community.

Experience with OPERA PMS or similar is required; working rights in Australia; a passion for guest service and a proactive, collaborative leadership style.