Front Office Manager

Sheraton Hotels & Resorts; Port Douglas; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Exclusive staff discounts

Flexible hours & locations

Career development training

Employee assistance program

Employee referral incentives

Global Marriott network

Job summary

Sheraton Port Douglas is seeking a Front Office Manager to lead the front office team, elevate guest experiences, and drive service excellence at our resort. You will oversee staffing, handle guest issues, and cultivate a welcoming, high-performing culture that aligns with Marriott International standards.

The role requires OPERA PMS experience, proven managerial background, and working rights in Australia.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar managerial role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsibilities

• Manage all aspects of the front office department, tending to the guests and exceeding their expectations
• Develop specific goals and plans to prioritise, organise and complete your work.
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential
• Plan and execute team building activities for your team as together we are better.
• Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Skills

OPERA PMS

Managerial experience

Leadership

Job description

Additional Information

Job Number26134442

Job CategoryRooms & Guest Services Operations

Location168-190 Port Douglas Road, Port Douglas Queen 4877, Australia VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Manager because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Position Summary:

• Manage all aspects of the front office department, tending to the guests and exceeding their expectations
• Develop specific goals and plans to prioritise, organise and complete your work.
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential
• Plan and execute team building activities for your team as together we are better.
• Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar managerial role
• Working rights in Australia
• Enthusiastic to elevate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.