Guest Services Agent — Flexible Hours & Growth

1BSLF; Port Douglas; Sur place; AUD 20 000 - 32 000; Temps partiel

Avantages offerts par ce poste

Staff discounts on F&B and hotel rooms

Flexible hours and locations with sabb

Training programs and career growth

Employee Assistance Program

Employee referral incentives

Global Marriott network

Résumé du poste

Sheraton Hotel is seeking a Part Time At Your Service Agent / Guest Service Expert in Port Douglas. You will support the Guest Services team with operational tasks, know the hotel and local community to exceed guest expectations, and assign rooms per guest requests.

Bring experience with OPERA PMS and a proactive, can-do attitude to deliver tailored guest experiences and accurate billing support in a fast-paced environment.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.

Responsabilités

• Support your Guest Services team with general operational tasks.
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations.
• Assign rooms according to guest requests and preferences whenever possible.
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements.
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings.

Connaissances

OPERA PMS

Guest service experience

Australia work rights

Enthusiasm

Self-motivation

Can-do attitude

Description du poste

Sheraton Hotel is seeking a Part Time At Your Service Agent / Guest Service Expert in Port Douglas. You will support the Guest Services team with operational tasks, know the hotel and local community to exceed guest expectations, and assign rooms per guest requests.

Bring experience with OPERA PMS and a proactive, can-do attitude to deliver tailored guest experiences and accurate billing support in a fast-paced environment.