Front Office Lead - Luxury Hospitality & Guest Experience

The Star Ent Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform provided and laundered

Five weeks annual leave for eligible催

Discounted parking and transport

Restaurant and accommodation discounts

Lifestyle discounts

Diversity & Inclusion focus

Career growth opportunities

Job summary

The Star Grand Hotel Sydney is seeking an experienced hospitality leader to join our luxury team. In this full-time role, you will lead a diverse guest services team, drive service standards and mentor staff to deliver world-class experiences.

You will collaborate across departments, manage shifts, and respond to guest needs with a proactive, guest-centric approach. Opera PMS knowledge is preferred, and flexibility to work evenings and weekends is essential.

Qualifications

• Proven leadership experience in luxury hospitality.
• Strong interpersonal and communication skills.
• Familiarity with Opera property management system.
• Ability to thrive in a fast-paced environment with a guest-centric mindset.

Responsibilities

• Maintain the highest standards of guest service at check-in and during the stay.
• Distribute guest comment cards and respond to guests as required.
• Assist with people planning, including recruitment, rostering, training and development of the team.

Skills

Leadership

Interpersonal skills

Communication

Problem solving

Attention to detail

Customer-centric

Flexibility

Opera PMS

Tools

Opera PMS

Job description

The Star Grand Hotel Sydney is seeking an experienced hospitality leader to join our luxury team. In this full-time role, you will lead a diverse guest services team, drive service standards and mentor staff to deliver world-class experiences.

You will collaborate across departments, manage shifts, and respond to guest needs with a proactive, guest-centric approach. Opera PMS knowledge is preferred, and flexibility to work evenings and weekends is essential.