Front Office Lead – Guest Experience & Revenue

EVT; Melbourne; Presencial; AUD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

50% off dining and stays across EVT

Seasonal perks at Thredbo

Rapid career growth across EVT network

Paid parental leave; volunteering

Resumo da oferta

QT Melbourne, part of EVT, is seeking a Front Office Supervisor to lead front desk operations, concierge, telephone services and reservations, ensuring a seamless guest experience across the hotel.

We require a minimum of 2 years in Front Office with supervisory experience, a Bachelor’s or Diploma in Hotel Administration, Opera PMS and MS Office proficiency, strong communication, and flexibility to work a rotating roster. RSA and Australian driver’s licence are mandatory.

Qualificações

• Minimum 2 years in Front Office or Guest Services, with supervisory experience.

Responsabilidades

• Lead and oversee all Front Office duties on duty.
• Deliver prompt, personalised service and resolve guest needs and complaints.
• Supervise Guest Service Agents and Porters with briefings and reviews.
• Control room availability, room types and rates to maximise occupancy.
• Sell and upsell hotel services, approve discounts and upgrades.
• Partner with Housekeeping and other departments for VIP guests and special requests.

Conhecimentos

Front Office leadership

Excellent communication

Problem solving

Multitasking

Formação académica

Bachelor's / Diploma in Hotel Administration

Ferramentas

Opera PMS

Microsoft Office

Descrição da oferta de emprego

QT Melbourne, part of EVT, is seeking a Front Office Supervisor to lead front desk operations, concierge, telephone services and reservations, ensuring a seamless guest experience across the hotel.

We require a minimum of 2 years in Front Office with supervisory experience, a Bachelor’s or Diploma in Hotel Administration, Opera PMS and MS Office proficiency, strong communication, and flexibility to work a rotating roster. RSA and Australian driver’s licence are mandatory.