Front Office Leader — Elevate Guests & Fast-Track Growth

QT Hotels and Resorts; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Dining & stays discount

Seasonal perks

Career progression

Parental leave

Job summary

QT Hotels & Resorts in Melbourne is seeking a Front Office Supervisor to lead guest registration, concierge, and reservations on shift, delivering prompt, personalised service and handling guest needs.

The role requires 2+ years in Front Office, a hotel management qualification, Opera PMS knowledge, strong communication, ability to manage multiple tasks, and a flexible roster including evenings and weekends. QT offers Elevate Perks and rapid career growth.

Qualifications

• 2+ years in Front Office or Guest Services with supervisory experience
• Bachelor’s Degree or Diploma in Hotel Administration or equivalent
• Strong knowledge of a Property Management System (Opera) and MS Office
• Excellent written and verbal communication, decisive and detail-oriented
• Ability to manage multiple tasks and varying guest situations
• Commitment to high standard of personal presentation and service
• Flexibility to work a rotating roster including evenings, weekends and public holidays
• Current Responsible Service of Alcohol qualification

Responsibilities

• Lead and oversee all aspects of Front Office while on duty, including guest registration, concierge, telephone services and reservations
• Deliver prompt, personalised service and resolve guest needs and complaints professionally
• Supervise, support and develop Guest Service Agents and Porters with briefings and performance reviews
• Control room availability, room types and rates to maximise occupancy and revenue
• Sell and upsell hotel services, and approve discounts, upgrades and special amenities
• Collaborate with Housekeeping and other departments to deliver Room Ready on Arrival for VIP and EVT PGR guests

Skills

Front Office leadership

Guest services

Staff supervision

Education

Bachelor/Diploma in Hotel Management

Tools

Opera PMS

Microsoft Office

Job description

QT Hotels & Resorts in Melbourne is seeking a Front Office Supervisor to lead guest registration, concierge, and reservations on shift, delivering prompt, personalised service and handling guest needs.

The role requires 2+ years in Front Office, a hotel management qualification, Opera PMS knowledge, strong communication, ability to manage multiple tasks, and a flexible roster including evenings and weekends. QT offers Elevate Perks and rapid career growth.