Front Desk Guest Experience Agent – Melbourne Charm

Work Initiatives; Melbourne; Presencial; AUD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

50% off dining and stays across EVT/QT

$2 movie tickets + Gold Class & Moonl

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Resumo da oferta

QT Melbourne, part of QT Hotels & Resorts, seeks a Guest Service Agent to lead the front desk experience with warmth, charm, and local know-how. You’ll be the first and last impression for guests, offering insider tips, arranging services, and ensuring every stay starts and ends on a high note.

This full-time role (38 hours) requires a proactive, friendly personality, strong cash handling, and flexible rosters including weekends and holidays.

Qualificações

• A genuine passion for hospitality and memorable guest experiences.
• Front office or guest service experience (hotel preferred) or willingness to learn.
• Confident, friendly communication and reading guest needs.
• Accurate cash handling and reservations system use.
• Availability to work a rotating roster, including weekends and holidays.

Responsabilidades

• Anticipate and attend to guests' needs immediately with a warm welcome.
• Check guests in and out efficiently and kindly.
• Process daily guest transactions and accounts per cashiering policies.
• Book, update, amend and file reservations accurately and on time.
• Coordinate with Housekeeping, Reservations and Maintenance to prepare rooms.
• Relay guest requests to the right department and follow up.
• Escalate complaints to hotel management with clear notes.
• Maintain knowledge of rates, packages, services and local events.
• Complete opening/closing duties and support telephonists/back office staff.
• Adhere to WH&S guidelines and maintain a safe, clean workspace.
• Protect operational equipment and participate in training sessions.

Conhecimentos

Hospitality mindset

Guest service experience

Cash handling

Reservations systems

Communication skills

Formação académica

High school or equivalent

Ferramentas

Opera PMS

Descrição da oferta de emprego

QT Melbourne, part of QT Hotels & Resorts, seeks a Guest Service Agent to lead the front desk experience with warmth, charm, and local know-how. You’ll be the first and last impression for guests, offering insider tips, arranging services, and ensuring every stay starts and ends on a high note.

This full-time role (38 hours) requires a proactive, friendly personality, strong cash handling, and flexible rosters including weekends and holidays.