Front Office Supervisor - QT Melbourne

QT Hotels and Resorts; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Dining & stays discount

Seasonal perks

Career progression

Parental leave

Job summary

QT Hotels & Resorts in Melbourne is seeking a Front Office Supervisor to lead guest registration, concierge, and reservations on shift, delivering prompt, personalised service and handling guest needs.

The role requires 2+ years in Front Office, a hotel management qualification, Opera PMS knowledge, strong communication, ability to manage multiple tasks, and a flexible roster including evenings and weekends. QT offers Elevate Perks and rapid career growth.

Qualifications

• 2+ years in Front Office or Guest Services with supervisory experience
• Bachelor’s Degree or Diploma in Hotel Administration or equivalent
• Strong knowledge of a Property Management System (Opera) and MS Office
• Excellent written and verbal communication, decisive and detail-oriented
• Ability to manage multiple tasks and varying guest situations
• Commitment to high standard of personal presentation and service
• Flexibility to work a rotating roster including evenings, weekends and public holidays
• Current Responsible Service of Alcohol qualification

Responsibilities

• Lead and oversee all aspects of Front Office while on duty, including guest registration, concierge, telephone services and reservations
• Deliver prompt, personalised service and resolve guest needs and complaints professionally
• Supervise, support and develop Guest Service Agents and Porters with briefings and performance reviews
• Control room availability, room types and rates to maximise occupancy and revenue
• Sell and upsell hotel services, and approve discounts, upgrades and special amenities
• Collaborate with Housekeeping and other departments to deliver Room Ready on Arrival for VIP and EVT PGR guests

Skills

Front Office leadership

Guest services

Staff supervision

Education

Bachelor/Diploma in Hotel Management

Tools

Opera PMS

Microsoft Office

Job description

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities

• Lead and oversee all aspects of Front Office while on duty, including guest registration, concierge, telephone services and reservations
• Deliver prompt, personalised service and resolve guest needs and complaints in a professional way
• Supervise, support and develop Guest Service Agents and Porters, including briefings and performance development reviews
• Control room availability, room types and rates to maximise occupancy, revenue and average rate
• Sell and upsell hotel services, and approve discounts, rebates, upgrades and special amenities
• Partner with Housekeeping and other departments to deliver Room Ready on Arrival and special attention for VIP and EVT PGR guests

What You’ll Bring

• At least 2 years’ experience in a Front Office or Guest Services role, including supervisory or leadership experience, preferably in a hotel
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• Strong working knowledge of a Property Management System, preferably Opera, and of Microsoft Office programs
• Highly developed written and verbal communication skills, with strong decision making and attention to detail
• Ability to manage multiple tasks, conflicting deadlines and varying guest situations
• A passion for connecting service and a high standard of personal presentation
• Flexibility to work a rotating roster including evenings, weekends and public holidays
• A current Responsible Service of Alcohol qualification

How You Work

• Hands-on and non-hierarchical: leads from the front.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Police check
Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

Join and make a positive impact on our people, communities, and environment every day.

We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.