Front Office Supervisor - QT Melbourne

EVT; Melbourne; Presencial; AUD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

50% off dining and stays across EVT

Seasonal perks at Thredbo

Rapid career growth across EVT network

Paid parental leave; volunteering

Resumo da oferta

QT Melbourne, part of EVT, is seeking a Front Office Supervisor to lead front desk operations, concierge, telephone services and reservations, ensuring a seamless guest experience across the hotel.

We require a minimum of 2 years in Front Office with supervisory experience, a Bachelor’s or Diploma in Hotel Administration, Opera PMS and MS Office proficiency, strong communication, and flexibility to work a rotating roster. RSA and Australian driver’s licence are mandatory.

Qualificações

• Minimum 2 years in Front Office or Guest Services, with supervisory experience.

Responsabilidades

• Lead and oversee all Front Office duties on duty.
• Deliver prompt, personalised service and resolve guest needs and complaints.
• Supervise Guest Service Agents and Porters with briefings and reviews.
• Control room availability, room types and rates to maximise occupancy.
• Sell and upsell hotel services, approve discounts and upgrades.
• Partner with Housekeeping and other departments for VIP guests and special requests.

Conhecimentos

Front Office leadership

Excellent communication

Problem solving

Multitasking

Formação académica

Bachelor's / Diploma in Hotel Administration

Ferramentas

Opera PMS

Microsoft Office

Descrição da oferta de emprego

Front Office Supervisor - QT Melbourne | Full-time

About EVT

QT Melbourne is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities

• Lead and oversee all aspects of Front Office while on duty, including guest registration, concierge, telephone services and reservations
• Deliver prompt, personalised service and resolve guest needs and complaints in a professional way
• Supervise, support and develop Guest Service Agents and Porters, including briefings and performance development reviews
• Control room availability, room types and rates to maximise occupancy, revenue and average rate
• Sell and upsell hotel services, and approve discounts, rebates, upgrades and special amenities
• Partner with Housekeeping and other departments to deliver Room Ready on Arrival and special attention for VIP and EVT PGR guests

What You’ll Bring

• At least 2 years’ experience in a Front Office or Guest Services role, including supervisory or leadership experience, preferably in a hotel
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• Strong working knowledge of a Property Management System, preferably Opera, and of Microsoft Office programs
• Highly developed written and verbal communication skills, with strong decision making and attention to detail
• Ability to manage multiple tasks, conflicting deadlines and varying guest situations
• A passion for connecting service and a high standard of personal presentation
• Flexibility to work a rotating roster including evenings, weekends and public holidays
• A current Responsible Service of Alcohol qualification
• A current full Australian driver’s licence

How You Work

• Inclusive leader: values diverse perspectives; builds belonging.
• Hands-on and non-hierarchical: leads from the front.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Police check

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.