Front Office Lead: Elevate Guest Experience & Team Growth

Peppers Retreats, Resorts and Hotels; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Job summary

Peppers Retreats, Resorts and Hotels is seeking an Assistant Manager to lead the Front Office team at Peppers Soul Surfers Paradise. You will orchestrate daily operations, mentor staff, and actively engage with guests to resolve issues and elevate experiences.

Role involves roster planning, cross-department collaboration, and a flexible schedule including nights, weekends and holidays. Accor loyalty benefits and career development opportunities accompany the position.

Qualifications

• Experience leading hotel Front Office teams or supervision roles.
• Strong multitasking and time-management skills.
• Excellent written and spoken communication skills.
• Flexible rotating schedule including nights, weekends and public holidays.

Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills

Leadership

Front Office Operations

Team Leadership

Multitasking

Communication

Flexible Scheduling

Tools

Reservation systems

Property Management System

Job description

Peppers Retreats, Resorts and Hotels is seeking an Assistant Manager to lead the Front Office team at Peppers Soul Surfers Paradise. You will orchestrate daily operations, mentor staff, and actively engage with guests to resolve issues and elevate experiences.

Role involves roster planning, cross-department collaboration, and a flexible schedule including nights, weekends and holidays. Accor loyalty benefits and career development opportunities accompany the position.