Assistant Manager

Accor; Kingscliff; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

ALL Heartist Membership discounts

Family & Friends Discounts

ALL Loyalty Program

Accor training platforms

Global hospitality network

Job summary

Peppers Salt Resort & Spa Kingscliff is seeking an Assistant Manager to lead the Front Office Team and orchestrate outstanding guest experiences across daily operations.

You will mentor staff, coordinate engagement, manage guest feedback, and support roster planning while maintaining energy and authenticity on every shift.

Qualifications

• Experience in Hotel Front Office Operations with leadership roles.
• Familiarity with reservation and property management systems.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Flexible schedule including nights, weekends, and public holidays.

Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise.
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere.
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise.
• Contribute to roster planning and preparation.
• Embrace authenticity and let your unique self‑shine in every shift.

Skills

Front Office leadership

Reservation & PMS systems

Multitasking under pressure

Written & spoken communication

Flexible rotating schedule

Tools

Property Management System (PMS)

Job description

Peppers Salt Resort & Spa Kingscliff is conveniently located just 15 minutes’ drive south of the Gold Coast Airport and is home to some of Australia’s finest beaches and World Heritage listed National Parks. Offering a range of hotel rooms, two and three bedroom apartments, lagoon pool, spa, tennis courts, meeting rooms and event spaces as well as Cove Bar & Poolside dining there is plenty for our guests to enjoy while at Peppers. There is so much to do on your days off! Head north to the Gold Coast to explore urban lifestyle or take a quick drive south and find yourself in Byron Bay!

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self‑shine in every shift

Skills And Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.