Assistant Front Office Manager – Guest Experience Leader

Peppers Retreats, Resorts and Hotels; Kingscliff; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

ALL Heartist

Family & Friends

ALL Loyalty

Accor Academy

Networking

Worldwide opportunities

Résumé du poste

Peppers Salt Resort & Spa Kingscliff is seeking an Assistant Manager to lead the Front Office Team and deliver outstanding guest experiences. You will coordinate engagement across departments, manage staff rosters, and resolve guest feedback swiftly.

The role requires leadership in Front Office operations, proficiency with reservation/PMS systems, and a flexible schedule including nights, weekends, and public holidays. Join a world-class Accor property with strong development opportunities.

Qualifications

• As Assistant Manager, lead the Front Office Team and ensure guest satisfaction.
• Experience with reservation and property management systems is preferred.
• Strong communication, organizational skills and flexibility to work nights/weekends/holidays.

Responsabilités

• Oversee day-to-day hotel operations with expertise.
• Mentor Front Office Team and foster growth.
• Collaborate with guests to resolve issues and enhance experiences.
• Assist with roster planning and scheduling.

Connaissances

Front Office Leadership

Guest Service

PMS Systems

Multitasking

Communication

Roster Planning

Flexible Schedule

Outils

Hotel PMS

Description du poste

Peppers Salt Resort & Spa Kingscliff is seeking an Assistant Manager to lead the Front Office Team and deliver outstanding guest experiences. You will coordinate engagement across departments, manage staff rosters, and resolve guest feedback swiftly.

The role requires leadership in Front Office operations, proficiency with reservation/PMS systems, and a flexible schedule including nights, weekends, and public holidays. Join a world-class Accor property with strong development opportunities.