Front Office Guest Experience Specialist

Park Hyatt; Canberra; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Complimentary accommodation

Discounted accommodation

Shift meals

Gym discounts

Training & development

Employee assistance program

Job summary

Hyatt Hotel Canberra is seeking a passionate Guest Service Officer to join our front office team, delivering welcoming experiences through proactive service and clear communication. You will handle guest calls, assist with check-in/check-out, and coordinate Room Service with the kitchen to ensure memorable stays for guests.

Join a diverse, inclusive team at a heritage-listed property in Canberra, with opportunities for training and development and above-award wages.

Qualifications

• Excellent computer skills and proficiency in frontline hotel software.
• Diploma/certificate in Hospitality or Tourism Management desirable.
• Knowledge of Opera is desirable.

Responsibilities

• Ensure smooth operation of Front Office on a day-to-day basis.
• Handle internal and external phone calls and relay messages.
• Operate and control the telephone switchboard.
• Assist guests with enquiries and local area information.
• Receive Room Service orders and coordinate with the Kitchen.
• Process guest arrival and departures with smooth check-in/check-out.

Skills

Excellent computer skills

Ability to work under pressure

Positive, can-do attitude

Education

Diploma/certificate in Hospitality or Tourism Management

Tools

Opera

Job description

Hyatt Hotel Canberra is seeking a passionate Guest Service Officer to join our front office team, delivering welcoming experiences through proactive service and clear communication. You will handle guest calls, assist with check-in/check-out, and coordinate Room Service with the kitchen to ensure memorable stays for guests.

Join a diverse, inclusive team at a heritage-listed property in Canberra, with opportunities for training and development and above-award wages.