Guest Experience Partner - Full-Time, Creative Autonomy

Ovolo Hotels; Canberra; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Hotel benefits

Wellbeing Programmes

Community Programme

Job summary

Ovolo Hotels is seeking a Guest Service Agent in Canberra. This full-time role under the HIGA award focuses on first contact with guests, delivering memorable experiences and smooth service at the front desk. Join a vibrant team across Australia and beyond.

You will handle check-ins, bookings, and guest inquiries, supported by a collaborative Front Office team, with opportunities to showcase your customer service excellence in a dynamic luxury environment.

Qualifications

• Minimum three years in a similar role or in customer service.
• Front office experience preferred.
• Strong passion for delivering exceptional guest experiences.

Responsibilities

• Greet guests as they enter the hotel.
• Check in and check out guests.
• Modify and adjust guest bookings as needed.
• Promote the hotel and its offerings to guests.
• Make recommendations from local knowledge.
• Handle guest enquiries via in person, phone, email, or website.
• Support the Front Office management to ensure smooth operations.

Skills

Customer service

Guest experience

Communication

Job description

Ovolo Hotels is seeking a Guest Service Agent in Canberra. This full-time role under the HIGA award focuses on first contact with guests, delivering memorable experiences and smooth service at the front desk. Join a vibrant team across Australia and beyond.

You will handle check-ins, bookings, and guest inquiries, supported by a collaborative Front Office team, with opportunities to showcase your customer service excellence in a dynamic luxury environment.